Shipping and Returns

Shipping:

We ship within the United States only.

Upon approving your return request, we will send you a return authorization number along with further instructions.

Return Policy:

  • htfhardware.com must be notified by email of the intent to return product(s) within 7 days of delivery
  • Customer must obtain a return authorization number and this number must appear on the return label
  • Shipping and handling charges are non-refundable
  • Returned items (shipping/postage paid by the customer) are subject to a 15% restocking fee
  • It is the customer’s responsibility to ensure that return items are adequately packaged
  • Pending inspection, refunds will be issued within 14 days of receipt and will be in the same form previously accepted for payment.
  • Defective items, or items shipped in error will be replaced or allowed full credit upon return of the items

 

Order Information

Product Information & Reason for Return

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